Refunds & Cancellation Policy

1 Order Cancellation Guidelines

Because freshly cooked meals are perishable goods prepared specifically upon your request, cancellation rules are structured as follows:

• Before Restaurant Acceptance: You may cancel your order at 100% full refund within 60 seconds of placing the order before the restaurant partner kitchen accepts it.
• After Kitchen Acceptance: Once the restaurant begins preparing your food, cancellation is no longer possible without a 100% cancellation fee, as the culinary ingredients have already been utilized.
• Order Cancelled by Merchant/Platform: If a restaurant is out of stock or unable to fulfill your order, the order will be cancelled with a 100% immediate full refund.

2 Eligibility for Full or Partial Refunds

You are entitled to a full or partial refund in the following verified scenarios:

3 How to Claim a Refund or Report an Issue

To report an issue with an order, follow these simple steps within 2 hours of order delivery:

1. Go to My Orders and select the relevant order.
2. Click on Help & Support or Report Issue.
3. Attach clear photographs of the delivered package/food showing the issue (spillage, incorrect label, etc.).
4. Alternatively, email us at support@foodyashta.in quoting your Order Number.