Foody Ashta Privacy Policy
We value your trust and are committed to safeguarding your personal data, privacy, and online security.
Legal & Policy Center
1 Introduction & Scope
This Privacy Policy applies to all users of the Foody Ashta online food ordering web platform (foodyashta.in) and our official mobile applications (Customer App, Restaurant Partner App, and Delivery Fleet App).
By accessing or using our website, installing our apps, or placing an order, you agree to the collection, storage, and processing of your information in accordance with this Privacy Policy and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (India).
2 Information We Collect
We collect information to provide lightning-fast, high-quality food delivery services:
Personal Information
- Full Name and Contact Number (verified via secure SMS OTP).
- Email Address (for order receipts, updates, and customer support).
- Profile photo or preferences (optional).
Location & Delivery Data
- Saved delivery addresses, landmarks, and pincodes.
- Precise GPS coordinates (with your explicit permission) to display nearby restaurants and compute accurate delivery fees.
Order & Transaction Details
- Order history, ordered food items, cooking instructions, and coupon usage.
- Payment confirmation ID, transaction mode (UPI, Card, NetBanking, COD, or Foody Ashta Wallet).
- Note: We NEVER store your credit/debit card numbers, CVVs, or bank net-banking passwords.
Device & Technical Data
- Device type, operating system version, and unique FCM device token for real-time order status notifications.
- IP address, browser type, and diagnostic crash logs.
3 Location Tracking Disclosure (Google Play Compliance)
Why does Foody Ashta require your location?
- Customer App: We use your device's GPS coordinates while the app is active to show restaurants that deliver to your precise address, estimate accurate delivery times, and allow the delivery driver to navigate to your doorstep.
- Delivery Partner App: Delivery personnel share their location (including background location while on an active delivery assignment) to enable customers and restaurant partners to track live order arrival on Google Maps.
You may disable location permissions at any time through your device operating system settings; however, manual entry of complete street addresses will be required to place orders.
4 Sharing Information with Third Parties
We only share the minimum necessary information with authorized parties strictly required to deliver your food:
- Restaurant Kitchens: Ordered menu items, special instructions, and customer first name to prepare and package your order.
- Assigned Delivery Partners: Customer delivery address, phone number (for delivery coordination), and delivery notes.
- Payment Processors (Razorpay): Seamlessly encrypted token transactions adhering to RBI and PCI-DSS Level 1 security standards.
- Law Enforcement & Legal Authorities: Disclosed only if legally compelled under Indian jurisdiction by court order or applicable law.
5 Data Retention & Account Deletion Policy
In compliance with Google Play Store policies and user privacy rights, you have the right to request deletion of your Foody Ashta account and all associated personal data at any time.
How to Request Account & Data Deletion:
- Via Email: Send an email from your registered email address to support@foodyashta.in with the subject line "Account Deletion Request - [Your Phone Number]".
- Via In-App / Web: Navigate to your Account Profile > Help & Support > click on "Request Data Deletion".
Upon verification, your profile, saved addresses, favorites, and wallet access will be permanently deleted or anonymized within 7 business days, except records required to be retained by Indian tax and financial accounting laws.
6 Security of Your Personal Data
We employ enterprise-grade security protocols including 256-bit SSL (Secure Socket Layer) encryption for all data in transit between your browser/app and our servers, encrypted database storage, strict role-based admin access, and real-time threat monitoring.
7 Grievance Redressal & Contact Officer
In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the details of our designated Grievance Officer are provided below: